Great Things Are Coming

Hello guys, how are you? I’ve been extremely busy these past few days and there’s really a lot I want to share in this blog. It’s just that I procrastinate. How can I overcome procrastination? I actually wanted to create a blog post before my trip to Italy with the theme – “Great things are coming”. The trip to Italy was one of those.

I just came back from Italy 2 days ago. It was a 5-day trip and I went home with a lot of stories, memories, experiences, and Italian recipes. There will be a separate blog post of my Italy trip in the coming days or weeks.

There’s something I am looking forward to next month. Here’s the story… On the 2nd quarter of this year, I have a thought of applying for CPD (Continuing Professional Development) units in one university in London. It’s an employer sponsored study. I know I will be able to learn a lot from the course that’s why on the 1st of July, I finally decided to submit an application online in London South Bank University to study the course Care of the Deteriorating Adult Patient.  I waited for more than a month and I haven’t heard any update from my application. Finally, on the 14th of August, I received an email that my employer has approved the funding of the course.

I got excited when I received the email. I was on duty at that time. I would like to attend as much seminars and courses as possible here in the UK because UK offers fantastic trainings and courses. The knowledge and information serves as takeaways that I can apply at work. Never have I imagine myself being able study in a university in London for free.

I can still remember when I was in high school, my older sister brought home several magazines of universities in the UK and I was looking and reading those magazines wishing that I can also study there. Looking back, I didn’t expect that it will come true. I know I will learn a lot from this course which I can also share to my colleagues and inspire future nurses.

To other nurses in the UK who wants to have further studies, I encourage you to take advantage of the seminars, courses, trainings and boot camps that your employer is offering. Believe me, with the knowledge that you will gain from these trainings, you will be able to perform your work more confidently than before.

 

***Further study image is from google.com

I Booked A Flight Ticket To Italy

Just a quick blog post… I just wanna share something.

Earlier, I booked a flight to Sicily, Italy on the last of week of August. My relatives in Italy have been inviting me to visit them since I’m already living and working here in Europe.

Booking a flight in Italy has been so liberating for a lot of reasons. I have a constant battle with myself on whether to go there or not. I haven’t really travelled much since I arrived here in London. The only country that I’ve ever been to since I arrived in 2016 was in Paris, France which I travelled last year on my birthday. There’s a lot of things that’s holding me back. I was scared of the expenses, travelling alone, seeing my relatives on my father side for the first time, meeting them, there’s just a lot of fears. It is summer season in Europe, and with that, the price of flights tickets are expected to be high. Another thing that’s holding me back was the expensive flight tickets. But then, I won’t be able to go anywhere if I will keep thinking about the expenses and burning my savings. That’s why I still booked the flight even if the price is higher that usual. I just let go. Sometimes, the only thing that is necessary to do is to let go of all the worries. And after booking the flight, I felt so liberated. It is fearful to travel alone but at the same time, I felt so free knowing that I have a lot of things to learn with this experience. I felt like I’ve let go of the baggage that I’ve been carrying. It is true, fears and worries are crippling. I won’t be able to go anywhere if I have a lot of fears.

Yesterday, I’ve been wanting to relax and thinking of having a massage or a hair treatment. I always have a hair cut, hair treatment, manicure or pedicure in the Philippines when I’m feeling stressed. So yesterday, I went to Kingston Town Centre to have a hair treatment. I first went to Rush salon but their staff isn’t so accommodating and there’s no available time for me to have the treatment yesterday. Afterwards, I went to Toni & Guy Salon, but when the receptionist asked what I want to do with my hair, he just gave the price of the services and I feel that that’s not the salon that I was looking for. I was already feeling hopeless at that time, then I kept on walking in the market, when I saw another salon, I went inside and inquired and asked the price of Glossing. Then a man assisted me, answered all my questions, tried to explain what my hair needs, asked me to sit on the chair in front of the mirror and looked for the advice of the stylist on what she thinks my hair needs. And because of the kindness and rapport of the receptionist (Victor), even though the price is a bit expensive, I said yes, I wanna have the treatment now. Regarding the price, what can I do, I live in London, the prices of services here are expected to be really high.  Actually, the main reason why I want to have the hair treatment is because I want a scalp massage. I just want to be relaxed. Part of the services of Headquarters Hair Salon is scalp massage and neck massage. It was so relaxing. The staff are very kind and professional. The money spent is worth it.

These are the moments I learned a lot about surrendering, letting go, being present and enjoying the moment and not being too serious about the future.

*** The map of Italy was from google.com images.

My Quarter-Life Crisis Experience

Warning! This is an extremely long post.

According to Merideth Goldstein of The Boston Globe, the quarter-life crisis occurs in one’s twenties, after entering the “real world”. Oftentimes, feelings of being “lost, scared, lonely or confused” about what steps to take to transition properly into adulthood are felt by the individual going through this crisis. (Wikipedia)

When I was working in the Business Process Outsourcing in the Philippines back on 2014, I was enjoying my job then but at one point, I started to think if it’s really the job where I want to settle and retire. I was 24 years old. I was always on night shift and I thought that I do not have a life anymore. I go to work at night time and during my rest days, I only stayed at home to catch up with the lack of sleep. What if I get married, have children, I don’t want to work on night shifts when I already have a family, I want a normal day job (all I ever really wanted is to have a family of my own, be a housewife, take care of my future husband and children) and I won’t be able to do that if I’m working on night shifts. I just want a simple life when I have my own family. 

I tried to look for an office 9-5 job. I wanted a challenge, learn something new and somehow be promoted in the business industry. That’s when I decided to enter graduate school. I looked for several universities like De La Salle University-Taft (I even visited the campus to view it but I felt that it was not for me, it was so grand and posh). Instead, I chose University of Sto. Tomas (UST) – The Graduate School – because ever since college, I’ve always wanted to be a Thomasian. Being a probinsyana, my idealism of a college life has always been like in UST. But life has it’s own way of making things happen and I ended up studying in Chinese General Hospital College of Nursing (which I don’t regret, I wouldn’t be in London right now if I studied elsewhere). In studying nursing in Chinese Gen, I learned the value of studying hard to pass my exams, studying ever more after I have studied and studying the most after I had studied more and failed in the exam. I had spent sleepless night to review for my midterms, quizzes, moving exams, case presentation, etc. When everyone at home was already sleeping, I was still up and reading my ultra thick nursing books asking myself why am I doing this, I’m supposed to be enjoying my college life, this is not the college life that I was dreaming of when I was in high school in Nueva Ecija. And I have no choice but to go with the flow. Not knowing what the future is in store for me. Fast forward, 10 years after that, I didn’t know that all those hardwork will pay off. My siblings had seen my struggle to study, my parents did. I owe them a lot now that I am in London.

So going back in UST to study MBA (Masters in Business Administration), I was looking for inspiration and motivation to push me to finally enrol but I couldn’t find any, I was scared of the unknown. It took a while. I love reading magazines. It’s one of my sources of inspiration when I was a bit young. My older brother was a former layout artist of Enrich magazine and he brought home several copies of that magazine (thanks for that Kuya). The deciding factor that finally pushed me to enrol in The Graduate School was reading an article written by Amanda Balneg from Enrich magazine stating about how reading Paulo Coelho’s book “The Alchemist” had taught her to reach for her inner dreams. She stayed in her office job and every night after work, she goes to Instituto de Cervantes and studied Spanish language, applied for a scholarship in University of Salamanca in Spain and was granted the scholarship. That article inspired me and when I was randomly chatting with my teammate in Convergys, JJ, said that she had also read The Alchemist and she lent me the book. I was excited! Reading every pages of the book, I felt the lessons hit me hard and I read the book at the exact time I was looking for validation and a push to finally take a step towards achieving a change in my life. The Alchemist is about the story of a boy who left the town he grew up in to search for a treasure. And in searching for that treasure, he met a lot of people who had taught him the way of life, learned lessons and found true love along the way, reached for his destination not knowing that the treasure he was looking for was buried in his hometown.

After reading that book, I was so inspired and motivated and I finally decided to enroll in UST. I took the exam and paid my tuition fee from the money I saved every pay day at work. I had to choose 3 subjects, which I do not have an idea which from which. My gut feel says St. Thomas in Critical Thinking, Management of an Enterprise, and International Trade and Business. It was a very fun semester in UST The Graduate School. The only time in my life that I look forward to attending school. I had enjoyed every discussion and wrote on my notebook all the lessons in life that my professor was sharing which were making sense. And then in one of the subjects I had, I didn’t know that in International Trade and Business, my professor told us on the first day of class that we are going to Australia for the International trip. My parents paid for the 35% of the trip and I shouldered the rest from my savings. Though they did not require me to repay them, I returned the amount they gave for that trip when I was already here in the UK. Then the trip pushed through on the first week of March 2014. Because of that trip, Australia remained very close to my heart. I don’t know why but that country and continent became very special to me. Maybe because that’s my first trip outside the Philippines. Maybe because I was on a quarter-life crisis at that time and that trip gave me clarity on what I want to do in my life. Maybe because I thought that I may not be able to afford to go back in that beautiful country again in the future so might as well savor the moment. I was on a “turista” (tourist) mode at that time. I was in awe of that country.

It was an exposure trip. Travelling exposes a person to the beauty of the world. Travelling can be a gateway for a person to reach his goals. Australia was my first trip outside the Philippines. It was my first international trip. We went to Melbourne and Sydney. But what sets apart or changes everything was when I was in a river cruise in Circular Quay. It was a sunny day, I went up to the top part of the cruise to see the view of the Sydney Opera House and Sydney Harbour Bridge. The view was magnificent! “Is it real? Am I really in Australia?”, I told myself. I only see this view in a post card, or in a travel book, or in the television. This has always been one of my dreams. I thought at that time, “Why did I give up on one of my dreams which is to experience living and working abroad, to be independent, to experience living on my own, to save for the future and in God’s time, marry a good man and have my own family.”

I couldn’t believe on the effect of that trip to myself. After I returned to the Philippines from that trip, I contemplated with the lessons and realizations I had when I was in Australia. I finally decided to go back to nursing. So I went to my Alma Mater, go to the Nursing Service Department, asked if there are nursing vacancies. Timing, at that time, there was a shortage of nurses in the hospital and there will be an orientation for the new batch of nurses to start the following week and they asked me if I would like to start on that date. I said, yeah, sure! I would love to. So I resigned in the BPO company and even if I do not want to, I did not continue my MBA and went back to concentrate to nursing. I was thinking, I can always go back and study MBA again in the future.

This was one of the events of my quarter-life crisis that led me to where I am now. There were still other things that happened in the early times like thinking of studying another degree, looking for universities (I even went to Bulacan State University (BSU) one time to inquire about getting a 2nd degree), applying for several jobs, opening my own business, etc., so many thoughts. It was mentally tiring. Because you will keep on thinking and figuring out what to do with your life. My quarter-life crisis lasted for almost 2 years. I know I’m over it when I figured out what to do in my life in terms of career, what path to take which is the road where I am right now. Now, I’m a little bit more relaxed about where life will take me.

Looking back, now I know why things happened. Why I had to stay up late studying my nursing books during college even if I don’t want to. It’s because that moment was the start of my preparation for this job in the UK. I couldn’t see myself doing any other jobs at this point in my life. Maybe, this is where I’m meant to be.

Until now, there are times when a thought of switching job or location has entered my mind multiple times, but I don’t want to think anymore. I just want to be in the present moment and be grateful of what I have. I wouldn’t be here if this is not for me. We are meant to be where we are right now.

To anyone who might stumble in this post thinking you are experiencing a quarter-life crisis, I know you feel lost in life not knowing where to go, I’ve been there. You will eventually figure it out. Don’t plan everything, let life unfolds on its own. You only need to do the first step towards your dreams or goals, and then God, the universe will take care of the rest. 

 

Guys, what is your experience of a quarter-life crisis? Please share it in the comment section below. 

 

***All pictures from the post were taken from google images.

What It’s Like To Work In NHS

Today marks the 70 years since the NHS (National Health Service) was established. The aim of the NHS is to provide free health care at the point of use for the people in the United Kingdom. I only joined NHS on October 2016 and it is only now that I had realized the importance and how great this service is for its people and for the employees. They said that NHS is the best health care system in the world. I have also learned that the average life expectancy in the United Kingdom is 81.5 years. I can personally attest to that. Since I am working in a medical ward in the hospital, the majority of our patients are aged 70 to 90 years old. UK has a high life expectancy. And they said it is because of the health care system of the country. Living in the United Kingdom for 1 year and 8 months now, I have seen a lot of good things about this country. In general, they eat healthy food, the air is clean and there’s no pollution. There’s a lot of choices for vegan food, gluten-free diet, etc. in the grocery and restaurants. There are options to add salad in the meals, and their dessert consists mainly of fresh fruits like satsuma (orange), pears, banana and yoghurt.

 

Things I like about NHS:

 

Equality

One of the values that they are promoting is equality in gender and in race. There is absolutely no judgment. No matter what your background is, where you’ve come from, you will be treated the same as with everyone else. United Kingdom is one of the most multi-cultured countries in the world. While watching the 2017 New Year celebration Fireworks display in London, the beginning was a statement “Welcome to London!” said in different languages. United Kingdom acknowledges the contribution of other nationalities in the services of its people.

Justice

This is an ethical principle that was discussed to us in college. Justice is healthcare for everyone. Justice is equal and fair distribution of resources. And I must say, the resources are distributed to its people and the cost are shared by everyone through the tax that we are paying.

Free health care system

One thing that amazes me in working in NHS is the free health care system provided to its people. From the time a patient is seen by ambulance at home and brought to the hospital in the A&E (Accident and Emergency) department, transferred to AAU (Acute Assessment Unit) and zoned to a specific ward, jug of water is provided, tea, coffee, biscuits and cakes are served during teatime, menus are given for lunch and supper and choices are offered for breakfast, all the medication tablets, intravenous (IV) medications, inhalers, wound dressings, doctor’s rounds, nursing care, physiotherapy and occupational therapy, etc., if needed, throughout the whole hospitalisation are completely free. Upon discharge, depending on the condition, ambulance transport is being booked to send the patient home, TTO (To Take Out medications or the medications that the patient will need to take at home) are also being supplied for 2 weeks.

There’s also free diagnostic procedures like MRI, CT scan, PET Scan, Xray, etc., procedures like liver biopsy, chest drain insertion and for cancer patients, the chemotherapy is free and if surgery is indicated, it is also free. There’s the social services that provides the equipment at home if necessary like the sarasteady, commode or hoist for bedbound patients that will be discharge in their own home. It’s a holistic approach because if the patient will be discharged in the community that needs help, he can be referred to district nurse or alcohol support group, etc. I am wondering how rich this country is, to be able to provide a free health care to its people and the legal residents of the UK. It’s true, it’s an envy of the world. There are pros and cons of having a free health care, but this is the same as the pros and cons of all the things in life. We cannot disregard the fact of the benefit it is giving to the patients and for us workers.

 

Working in the NHS has given me a great experience and opened my eyes in the realities of life. That life is so much different for the people living in the first world country compared to people in the third world countries. This opened my eyes to the reality, from someone who grew up in a third world country, we can continue to hope that we can head to the direction of growth. That there is hope for my own country to improve. From this experience, I can cultivate the wonderful things that they are doing and maybe, when the time is right, I can go back to my home country and bring the wonderful ideas I learned from the West.

As an employee of NHS, it has given me good compensation, work-life balance, good trainings and opportunity to study that is sponsored by the employer, a lot of learnings encountered everyday at work that I can share to our colleagues, co-workers and student nurses.

 

There is so much realisations about life in itself that I am pondering even until now.

 

P.S. All pictures are taken from google.com images.

 

The Definition Of Success That I Live Up To

I came from long day shift today and I will be back tomorrow for another long day shift. I planned to cook so that I have a food to eat tomorrow on my break time. I have thought of the green rice, vegetables and oven-grilled pork chop. I had an idea to cook green rice when me and my friends ate 2 weeks ago in the Mexican restaurant ‘Wahaca’ in Wimbledon. I ordered grilled chicken and it was served with green rice. I got intrigued on how it was done because it tasted delicious and at the same time, looked healthy. I searched YouTube on how to cook green rice in a Mexican restaurant and that’s how I found out about it. What makes it green is the spinach that I placed on the blender. I added the blended spinach in the water in the rice cooker. I just mixed the rice using a spatula before I turned off the cooker so that the rice and greens are well-blended. That’s it! It’s so simple. Tried it and I loved it! Here is the meal I cooked. I always make sure that the meals I prepare are balanced. It should consist of carbohydrates (I will need the energy from carbohydrates for my 11 and 1/2 hours of walking at work) , vegetables (for my source of Vitamins and Minerals), meat (as the source of protein for muscle development and tissue repair) and of course, fruits (for additional Vitamins and Minerals). Here’s the meal I prepared. =)

 

 

There was one YouTube video I watched that really inspired me. I may be going through a difficult time because of the breakup that happened few months ago, these kinds of videos kept me going. It makes me feel hopeful about the future. I’ve been following the YouTube channel of Sadia, “Pick Up Limes”. Her channel is about minimalism, eating healthy, food and nutrition and health and wellness. She discussed the definition of SUCCESS from the words of Earl Nightingale. According to Earl Nightingale, “Success is a progressive realization of a worthy ideal.” According to Sadia, success is not about earning a lot of money and acquiring power. She discussed that when a person takes the first step towards his goal, he is already successful. Sadia said that for others, it may be having a first subscriber in your YouTube channel (that’s so me because as of now, I only have 1 subscriber in my YouTube channel. Hehe). According to Earl Nightingale, it may be a woman who takes the first step on becoming a wife and a mother because that’s what she dreams to be ever since she was young. On doing that first step, she is already successful. I can relate to that, I’ve always dreamt of getting married to a good man and being a wife and a mother in the future. Learning to cook, being independent, taking care of myself and working hard are my first steps toward that goal. When I cooked the green rice, I thought that I want to do this when I already have my own family. I might probably serve rice this way in the future. Through this, I can convince my future husband and kids to eat green leafy vegetables. 

 

This is the YouTube video of Sadia in ‘The Pick Up Limes’ which is the inspiration of this post.

 

Guys, do you agree with this definition of success? Tell me your thoughts about it.

Home Is Where The Dream Is

 

There was a change in my life. Because of this, I had to redesign some parts of my room. There was an empty spot in the wall and because of that, I thought of purchasing a painting. I went to Laura Ashley store and saw a beautiful painting with a scenery of  purple flowers. I liked it however, the price was a bit expensive and told myself it’s not really a need that’s why I didn’t buy it. Then one day, I went to Wilko store to purchase something then I came across this painting / frame with a quotation,

 

“Travel the dream far enough so you find home.”

 

This painting resonated in my heart. I remembered my all time favourite book, “The Alchemist”. I read that book in 2014, the exact time in my life that I needed an inspiration to pursue my dreams. I thought of the lead character in The Alchemist, Santiago, an Andalusian shepherd boy. He left his town Andalusia to travel in search of a treasure. He travelled far enough and along the way, he met several people that gave him wisdom and met the love of his life while in search of the treasure. Santiago fell in love with Fatima and almost decided not to pursue his search for the treasure to be with Fatima. But Fatima doesn’t want Santiago to give up his dream just because he fell in love with her. She doesn’t want to be the reason why Santiago will stop chasing his dream. She encouraged Santiago to go and continue his journey. Fatima is happy to set Santiago free to pursue his dreams and to willingly wait for the time he comes back. She wants to be like the other ladies in her tribe who are waiting for their man to come back after a journey. I admired Fatima at that moment for becoming selfless.  I can still remember the conversation between Fatima and Santiago. Fatima told Santiago, “I love you because I love you. There’s got to be no reason for it.”

Santiago travelled his dream far enough and when he reached Egypt which was his final destination, he had a dream that the treasure he was looking was buried in the place where he came from, in his hometown, Andalusia. So he went home and found the treasure and then he decided to go back to Fatima.

Same is true with reality, we keep on looking, searching and traveling in life hoping that we will find the treasure in the faraway land. Remember the quotation, “The grass is greener on the other side of the fence.” Sometimes, this isn’t true. In life, we reach a point that we had travelled enough, worked hard enough, sacrificed enough, and then suddenly realized that this were not the dreams that we’re hoping for when we were young. That the dream is found in our home. Whatever home means to you. Home may be the country where you’re originally from, the province where you lived or the town where you grew up. Home may be your first love. You have travelled far enough only to realize that you are yearning and longing for your HOME. Home is where the heart is.

Looking at this piece of item in Wilko store, that’s how I interpreted it. It’s like my imagination was thinking those deep thoughts and realizations. Ending, I bought the frame and placed it on the wall in my room. Now there’s no more empty space in my wall. The frame was just cheap and very light so I was able to carry it in a bag on the way home.

 

Guys, how about you? How do you interpret that quote? 

The Royal Wedding of Prince Harry And Meghan

On May 19, 2018, I finally got to see Prince Harry in person and experience an event from the British Monarchy. It may not be near them but just being in the atmosphere of the royal wedding, it was enough. British Royal family is the most popular monarchy in the world. When Prince William was married to Kate Middleton, I was just a fresh college graduate in Manila, Philippines. Some media organization broadcasted a live telecast in the Philippines of Prince William’s wedding. I went back during the first blogs I published on 2011 and I remember, I blog about the wedding of Prince William and Duchess Kate. Here is the link…

Prince William and I

And 7 years later, Prince Harry has found the woman he fell in love with, he married Meghan Markle.

I heard of the Royal Wedding coming on May of 2018 when the news broke of Prince Harry’s engagement to Meghan Markle on November of last year. I knew I wanted to be in the crowd cheering for the newlyweds. I only decided to watch when I was with my friend’s friend, Chad. I toured him in Richmond Park and we were talking about a lot of things. He said that he extended his vacation here in London to witness the Royal Wedding because it’s only a once in a lifetime event. He and my friend are going to the Royal wedding. I checked my schedule if I have work on that day, gladly, there’s none. I happily said, Pwede ako sumama senyo?! (Can I come?). He said, “Of course!” I excitedly replied, “Yeyyy! Finally, I will be going to the Royal Wedding with friends.”

Me and my friend Karl has work on the 18th of May, we were on day shift at that time so we weren’t able to research that much about the Royal Wedding. The next day on May 19, the day of the wedding, we took the 8.22am train from Norbiton to Twickenham for 45 minutes, then got off the train and switched platform to ride the train from Twickenham to Windsor.

The TFL (Transport for London) added more trains going to Windsor for the Royal Wedding to accommodate more passengers. When we arrived in Windsor, there were staff of TFL asking for the train tickets. But since we didn’t research that much, we didn’t buy a ticket, instead Karl and I used our contactless debit cards and Chad and Tita Amy (my friend Astrid’s mother) used their oyster card. It was fine, it’s just that we need to purchase the train tickets to be able to enter Windsor. We were advised to refund the £11 (the amount that we tapped from Norbiton train station) in the TFL website and purchased the two way tickets because we won’t be allowed to go in without the ticket.

When we got in, we went with the flow of people until we reached the Windsor High Street. I must say, the vibe was very fun and festive. There were lots of British locals and people from UK and around the world. I saw tourists from Canada, Australia and Italy etc. I don’t know how we got in the place, we just walked and walked until we saw a part with not a lot of people and just stayed there. We were in front of the barricade and we were very close to the road and I couldn’t believe that the route of the procession was the one in front of us. We stayed in the place at around 11am and the wedding started in St. George’s Chapel at exactly 12pm. There were no big screens in the road but there were speakers all over the place, that way we can hear what’s happening in the ceremony. Then at half past 1, the procession started and everything happened so fast. The next thing we knew, the horse drawn carriage of Prince Harry and Meghan was on it’s way to us. I really wanted to see the wedding dress of Meghan and I was stuck seeing her dress and her face, I was amazed of the simplicity of her dress, her hair and make up and her over all look. She’s stunning! I like her personality and how she and Prince Harry wore their hearts on their sleeves.

It’s also nice to see Prince Charles walked Meghan down the aisle. I can see that Prince Charles is happy because he is in a good place now that he is married to Duchess Camilla. Everyone’s happy!

 

This is my very first YouTube video, The Windsor Vibe During the Royal Wedding of Prince Harry and Meghan.

P.S. I will create more videos to improve contents and my editing skills in the next few days or weeks.

 

And as we are familiar on how the fairytale story ends, I sincerely hope for this.

And they live happily ever after.

 

That is my hope not just for the Royal family but for everyone, that all of us will live happily everyday.

 

Thank you for watching! Enjoy!

Attending The Conflict Resolution Training

How to resolve a conflict? 

Last week, I attended a mandatory seminar in the hospital called “Conflict Resolution”. This was facilitated by Richard Evans, the head of the Facilities department of Kingston Hospital. It’s a seminar that aims to provide information to all staffs on what a conflict is, who are the most common to experience conflict and how to resolve it. Everyone working in the hospital may experience a conflict. However it’s the employees who have direct contact with the patients that are most likely to experience this like the nurses, doctors, physiotherapist and receptionist. I find my job to be a stressful one as we are dealing with the most vulnerable people, those who are sick, under the treatment of a medical condition and the unwell adults. It is also possible that we may experience aggression and frustration from patients and their relatives.

Admittedly, it adds to the pressure of our job whenever we speak to the patients and relatives about their concerns and questions. I learned in the seminar that to be able to respond effectively to the other person, it is advisable to do the following:

  1. Give the brain 2-3 seconds before replying
  2. Remain cool, not rising to the bait
  3. Speak calmly, firmly and softly
  4. Keep listening (the longer the other person speaks the more difficult it is to remain focused and to retain all the information)

The trainer also mentioned about Transactional Analysis and how it can help us to be aware and improve our capability to resolve a conflict. According to Google, Transactional Analysis is a system of popular psychology based on the idea that one’s behaviour and social relationships reflect an interchange between parental (critical and nurturing), adult (rational), and childlike (intuitive and dependent) aspects of personality established early in life.

In Transactional Analysis, I found out that we have 3 ego states:

  1. Parent
  2. Adult
  3. Child

Each person has the Parent ego state, Adult ego state and the Child ego state. In the Parent ego state, we can either be Critical or Nurturing. Critical is being direct, explicit and exact while Nurturing is being caring and permissive. The Adult ego state is the present state which can be described as rational and questioning. The Child ego state can either be Adapted or Free. In the Adapted category, we can be defiant and complaining while being Free is described as being curious and fun loving. The trainer gave an activity to us where we found out our most dominant ego state. The result of the activity showed that the most dominant in me is the Nurturing Parent ego state where I identified myself as caring, empathetic, comforting, helpful, sympathetic, loving, warm, etc. Usually, this is the most dominant ego state of the nurses. My second highest score is the free-child state with the words that accompany myself like being happy, excited, hugging, laughing, emotional, inspired and fun loving. So, my two dominant ego states are Nurturing Parent and Free-child. We were told that no answers are correct. Every answer is personal depending on each person. It’s a personality test. The main aim of this activity is for us, participants, to be aware of our current ego state because that is how we usually resolve a conflict.

According to the trainer, for the conflict to be resolved effectively, we should be on our Adult ego state because only in this state is where we are rational, questioning, at present, neutral and balance. The Adult ego state has the most ability to resolve conflicts. The traits of the Adult ego are analytical, unemotional, negotiating, observant, interested and calm. We, the participants became aware of our dominant ego states and we were encouraged to make more conscious effort to be in our Adult ego whenever we are resolving conflicts.

I wrote this post to remind myself and not to forget about this because this is a good takeaway from a training. I learned a lot and I can use this in my everyday life.

Guys, what are your thoughts about this?

 

*** Featured image was from google.com

Where I Had My Samsung Phone Repaired For Free?

I bought my cellphone, Samsung Galaxy S7 Edge on December 2016 in Carphone Warehouse in Kingston Town Centre. The phone has been with me for 1 year and 5 months. Samsung Galaxy S7 Edge has a very slim shape and shiny texture. There were times that my phone slipped from my hand and dropped it on the floor.

Start of 2018, I noticed a small black dot on the upper right hand side of the screen, near the time display. When I asked my friend, Clio to have a look at it, he said that it’s a damage on the LCD. After two weeks, there was a vertical  pink line that appeared on the right hand side of the screen. Aside from the dot and the vertical line, my cellphone is working perfectly. What’s really important to me is the display of time whenever I’m using my phone. And since there was a black dot on the time display, I wouldn’t determine the time right away. I still have to lock my phone and then press the menu button so the clock appears on the lock screen.

After a week, I went to Carphone Warehouse because as far as I know my phone is still under the warranty. I had my phone checked if the damage is covered by the warranty and the staff said yes, it’s covered. He then instructed me to back up the files of my phone because there’s a possibility that the device might lose all the data if my phone will need a reset. I transferred the files on my phone to my external hard drive and went back to Carphone Warehouse after three weeks. I was with my friend who bought the same model of Samsung on December 2016. With regards to the condition of my friend’s phone, the battery is no longer working, the screen has a crack and it doesn’t turn on anymore. Me and my friend were assisted by a different staff member and were told that if our phones were dropped, it voids the warranty of 2 years. Disappointed, he advised us to go to Samsung Support Centre in front of John Lewis, which was just near the shop where we were.

My friend and I went to Samsung Support Centre and waited for a few minutes before a member of staff assisted us. I was informed that if there’s a damage in the LCD even if there’s no damage on the screen, they will have to change both the old LCD and screen to a new one, so approximately, it might cost me around £180. So expensive! The engineer will have to check the phone first before they quote the amount to be paid. I was advised to wait for their call. Afterwards, the paper work was done, and we were told that it might take a day for our phones to get repaired. That is so much better that to have to wait for 1 to 2 weeks in Carphone Warehouse. Their procedure is also to send our phones to Samsung Support Centre.

I waited for the call from the Samsung Support Centre but I did not receive any. After 2 days, I received a voice message from them saying that my phone is ready for pick up. I called the number back and I was told that the damage is covered by the warranty. It was a good news to me because I won’t need to pay £180 or more.

I went to town the next day to collect my phone and I was very happy when I got it because it’s like a brand new Samsung S7 Edge. There was a plastic cover in the screen and the menu pad, they cleaned the screen, removed the finger prints and when I turned on the phone, the dot and the vertical line were gone. The new repaired phone  was handed to me in a very cute casing which says, “Hello, I’m back” which made me glad because obviously, my phone is back and it looks like a brand new unit. I’m very happy and satisfied with the service of Samsung. Even though I bought the phone from a retailer which is Carphone Warehouse, they are honouring the warranty and repairing the phone with original parts regardless if the phone was bought from them or from a retailer. I must say, the customer service is superb.

 

It’s a great help that the staff from Carphone Warehouse redirected us to Samsung Support Centre. I was not aware that Samsung has a support centre that’s why I’m sharing this information. I’m not sure if we have Samsung Support Centre in Manila, Philippines. I hope we have. If you are living in Kingston, you can have your Samsung gadgets repaired in Samsung Support Centre, Kingston Town Centre.